Etheral Ice

Order Processing Time

Processing times vary by product type. For original artwork, please allow:

• Original Paintings: 5–6 business days to prepare for shipment

Please note:

• Business days exclude weekends and holidays.

• Processing time begins the next business day after your order is placed.

• These are estimated timelines and do not include shipping transit time.

Shipping Time (Continental U.S.)

Shipping typically takes 3–6 business days, depending on the carrier (UPS, FedEx, or USPS) and your location.

• All shipments are fully insured and require a signature upon delivery.

• We currently ship only to addresses within the continental United States via our website.

Shipping Costs

• Shipping is complimentary for most original paintings.

• For oversized pieces (generally those over 48 inches on any one side), additional shipping charges will apply. We will contact you before processing the order if this is the case.

International Shipping

If you are located outside the U.S., please contact us at support@DSKFineArt.com with:

1. Your full shipping address

2. The artwork(s) you’re interested in purchasing

We will provide a shipping quote within 2 business days.

Please note:

The buyer is responsible for any duties or taxes charged by the destination country.

• Orders rejected at delivery will not be refunded.

• International delivery times vary widely and may experience delays. We are unable to process refunds or replacements until the shipping carrier’s claim window has closed.

Incorrect Shipping Information

It is the buyer’s responsibility to provide accurate shipping information at checkout. We cannot offer refunds for orders that are:

• Lost, delayed, or returned due to incorrect shipping details

• Returned by the carrier for any reason related to an incorrect or incomplete address

If you notice an error in your shipping address, contact us within 24 hours of placing your order. We will do our best to correct it before the item is shipped.

Cancellation, Exchange, Loss, and Damage Policies

Cancellation Policy

Original Artworks:

All sales of original artwork are final. Due to the one-of-a-kind nature of each piece, no cancellations, exchanges, or refunds will be accepted once the order is placed.

Lost, Damaged, or Stolen Items Policy

If your artwork or frame is lost, damaged, or stolen, it must be reported within the required timeframes below. You must retain all original packaging until the issue is resolved.

Reporting Requirements:

Report within 5 calendar days of delivery.

For Damaged Items, Please:

1. Email us at support@dskfineart.com within the required timeframe.

2. Include clear photos of the damage to the item, the packaging, and the shipping label.

3. Retain the box and all packing materials until your claim is resolved.

Replacement & Resolution Policy

• Original Artworks: Due to the one-of-a-kind nature of originals, resolution for damage may include repair, partial refund, or insurance claim support, depending on the extent of the damage.

• Lost/Stolen Items: Verified lost or stolen items may be refunded or replaced (prints only), depending on availability and carrier confirmation.

Original Artwork Disclaimer

All original paintings are created by hand and may include subtle imperfections such as minor texture variations, resin surface ripples, or natural shifts in finish. These characteristics are part of the artwork’s authenticity and uniqueness, and are not considered defects. By purchasing an original, you acknowledge and accept these inherent qualities.

For all questions regarding cancellations, lost package or damage claims, contact: support@dskfineart.com.