Cancellation, Exchange, Loss and Damage Poliicies

 

Cancellation, Exchange, Loss, and Damage Policies

 

Cancellation Policy

Original Artworks:

All sales of original artwork are final. Due to the one-of-a-kind nature of each piece, no cancellations, exchanges, or refunds will be accepted once the order is placed.

Lost, Damaged, or Stolen Items Policy

If your artwork or frame is lost, damaged, or stolen, it must be reported within the required timeframes below. You must retain all original packaging until the issue is resolved.

Reporting Requirements:

Report within 5 calendar days of delivery.

For Damaged Items, Please:

  1. Email us at support@dskfineart.com within the required timeframe.

  2. Include clear photos of the damage to the item, the packaging, and the shipping label.

  3. Retain the box and all packing materials until your claim is resolved.

Replacement & Resolution Policy

  • Original Artworks: Due to the one-of-a-kind nature of originals, resolution for damage may include repair, partial refund, or insurance claim support, depending on the extent of the damage.

  • Lost/Stolen Items: Verified lost or stolen items may be refunded or replaced (prints only), depending on availability and carrier confirmation.

Original Artwork Disclaimer

All original paintings are created by hand and may include subtle imperfections such as minor texture variations, resin surface ripples, or natural shifts in finish. These characteristics are part of the artwork’s authenticity and uniqueness, and are not considered defects. By purchasing an original, you acknowledge and accept these inherent qualities.

 

For all questions regarding cancellations, lost package or damage claims, contact: support@dskfineart.com.